Docs

Inbox & orders

Shopper threads land in Inbox. You can take over from the model when a human should reply.

Reply and handoff

Open a conversation and send a reply. The widget polls for merchant messages. Handoff pauses the LLM for that thread so the shopper is not answered by both you and the model.

Order status

On a Woo-connected store, shoppers can look up an order with the order number and the billing email on the order. Mismatched email returns nothing.

Hosted demo: order 1001, email shopper@example.com on Ghor Mart.

Languages

The bubble follows the browser language (bn / bn-BD → Bengali) or the store default. Shoppers can toggle EN / বাংলা.

Analytics

The dashboard shows conversation volume, language mix, and popular products. Product views, clicks, and chat impressions also help rank catalog matches for later shoppers—Dyotona does not fine-tune a private model from your traffic yet.